LEADING CONCIERGE SERVICE
CAPITAL CONCIERGE - WE TAKE CARE OF YOU, SO YOU DON'T HAVE TO.
RECEPTION AND CONCIERGE - WELCOMING YOU AND YOUR GUESTS FROM THE POINT OF ARRIVAL TO THE TIME OF DEPARTURE
A 5 STAR FRONT OF HOUSE SERVICE
Capital Concierge plays its part to ensure that every visitor experience to your facilities is memorable for the right reasons. Each aspect of our service ensures the highest levels of customer satisfaction and is tailor-made to match your company ethos, brand identity and corporate culture. By working closely with you as our client, our service will quickly become the public face of your organisation. We understand what makes your company tick, and will work with you to develop a bespoke first point of contact experience for your guests to interact with, as part of our commitment to enhance your corporate brand. Capital Concierge represents a new approach and vision to Reception and Concierge services. Our 5-star corporate Reception and Concierge professionals will welcome your guests in to your business premises with meticulous attention to detail and a smart and friendly approach. Our professional Reception and Concierge teams provide unprecedented levels of customer service and satisfaction, and will quickly adapt to your ethos to become the public face of your organisation.
At Capital Concierge, we take a holistic approach to the planning of our concierge services, and, as with everything in our organisation, embrace the developing opportunities to champion innovation.
Our hand-picked, 5-star concierge professionals have a true passion and eye for great customer service, and will engage and welcome your visitors to your premises with a professional approach and a personal attention to detail
Although we seek to represent your brand identity in its fullest sense, we are always on hand to make any suggestions that, from our experience, we feel may further enhance your customer experience. The smallest details often make the biggest impact, so the availability of a complimentary newspaper of choice, or the presentation of fresh flowers, can be a nice touch to accompany either the grandest or most discrete of visitor welcomes.
By choosing Capital Concierge to represent your brand from the point of arrival at your facility, business premises or event, your visitors – and indeed your colleagues – are sure to feel a sense of value and appreciation as their expectations are professionally managed and exceeded. Delivering this quality requires specialist selection, recruitment and training of key colleagues, who not only demonstrate professionalism and innovation, but also offer warmth as well as efficiency. At Kingdom, we take pride in our teams and have built a reputation for high staff retention based on our commitment to supporting the personal and professional growth of our colleagues. The more we invest into them, the more they can do for our clients.
Our team at Capital Concierge aren’t just staff to us, or an outsourced hire for you; they are brand ambassadors for all parties. We guarantee that their appointment will form a key part of your organisational culture as well as helping to shape your customer experience. Our drive to be the best - and to offer the best – underpins everything we do at Kingdom.
Integrating seamlessly into your organisation, Capital Concierge ensures that you are represented impeccably from first impressions to lasting legacy, with the level of quality, professionalism and care that you should always expect from a prestige concierge service.
By choosing Capital Concierge, your building's occupiers and visitors will feel valued and looked after, and their expectations will be professionally managed and exceeded. Our front of house services are tailored to your specific requirements to ensure that every experience is memorable for the right reasons.
Adopting a flexible approach to every assignment, we do our research to find out how your organisation works, whilst also taking time to get to know your customers, colleagues, corporate ethos and your general business environment. Together, we make sure we understand what makes your company tick, and develop an appropriate and bespoke first point of contact tailored image for your guests to interact with and enjoy, as part of our commitment to help you enhance your corporate brand.
Our business is built on strong relationships and partnerships. These are formulated and maintained with our employees, suppliers, clients, service partners and the occupiers of a property. We commit time to these relationships, operate in a transparent manner and strive to ensure that all partners benefit from an association with Capital Concierge.
CONCIERGE SERVICES LONDON
CAPITAL CONCIERGE ENHANCES YOUR CUSTOMERS' EXPERIENCE WITH EVERY INTERACTION
Capital Concierge provides a variety of concierge and value-added customer services for our clients. These range from the provision of access to discounted theatre tickets, chauffer services, and travel essentials, through to the efficient and discrete provision of emergency solutions. From flowers to flight bookings, and dry cleaning to day trip discounts, your visitor experience is safe in our hands.
Reception & Front of house management
Our reception teams take full ownership of a client's reception area in order to provide a world class visitor journey tailored to meet your specific requirements and aligned with your brand standards. Our highly experienced management teams support both client & employee to ensure continuous improvements.
Capital Concierge can manage your helpdesk through call and email handling, meeting room management, escalation procedures, and supporting your general business needs within general administrative duties.
GIVE US A CALL
0845 051 7700
0845 051 7700
WHAT OUR CLIENTS SAY
The service provision of Security and reception is second to none. All the years across many sites/buildings we have had jointly a great working relationship and full understanding of the Client/Tenants requirements and needs. Ensuring that your visitors - and indeed your colleagues - are welcomed, cared for and supported at your premises within a range of concierge services, ensures that you can get on with the operation and strategic running of your business, whilst we take care of the first impressions and final flourishes that your brand identity promotes.
WORK WITH US
National Support Centre:
Kingdom House, 1 Woodlands Park, Ashton Road, Newton-le-Willows WA12 0HF
0845 051 7700